If you do not receive an OTP through SMS, please follow the instructions below
- If you do not receive any message via your mobile phone, please check whether mobile phone number you have entered is correct and tap 'Request OTP' to try to request a new OTP
- If you still do not receive any message, please make sure the SMS block service from your mobile service provider is deactivated (e.g. *137 block spam SMS message). Please contact your mobile service provider to get your SMS block service status or request them to cancel this service
- In case the issue persists, please contact our customer service and provide the following information
- Your current mobile phone number
- Your location and mobile operating system (iOS or Android)
- Your mobile service provider (True/AIS/Dtac)
- Details of the issue
- Screenshot of the issue
Send this information to our customer service and we will coordinate this issue and get back to you as soon as possible